Enhanced Stakeholder Experience

This section speaks to objectives number 2, which states: To deliver an enhanced stakeholder experience through investment in the right people, consistent use of technology and adherence to quality standards.

Examinations Administration and Security

EAS continued the monthly meetings with Local Registrars under the chairmanship of Director of Operations. In keeping with the customer charter, efforts were made to reduce the average time for resolving issue submitted by markers during the e-Marking session as well as turning around the delivery of request for Transcripts and replacement Certificated. At the end of Q3 46.08 percent of requests met the Service Level Agreement.

Examinations Development and Production Department

In 2018, members of the principal staff in the department made presentations to different stakeholders throughout the year. These were as follows:

  • Benita Byer-Bowen – Managing the School Based Assessment
  • Benita Byer-Bowen – Item Writing Workshop for Belize Teacher Professional Examination
  • James Young - Planning effectively
  • James Young – SBA and Moderation
  • Suzan Boodoo-Murray and Charlotte Lewis – Introduction of CAPE to new students

    • Records and Archives Management Unit

    The Unit continued to deliver an enhanced stakeholder experience through the investment in the right people, consistent use and technology and adherence to quality standards by reshaping the recordkeeping practices. This meant reviewing current practices and policies and working in tandem with rapidly changing technologies to ensure that records that supported CXC’s business operation are clearly defined and captured into current recordkeeping systems.

    THE CXC® - LEARNING HUB

    The CXC® Learning Hub is an innovation of the Caribbean Examinations Council, which is designed as an integrated system to house and make accessible learning resources to support the implementation and assessment of the Council’s offerings.

    The resources on the CXC® Learning Hub are organised into two broad categories: 1) Free and 2) Premium. These resources which are aligned to the offerings of the Council are either produced by CXC®, mined by subject matter experts from Open Educational Resources (OERs) or produced by one of the CXC® external partners. Free content includes digital toolkits, exemplars, interactive syllabuses, subject reports and specimen papers while premium content includes CXC Study Guides and Past Papers.

    The Beta Version of the Learning Hub was launched on the 30 September 2018 and culminated on the 31 December 2018. During the Beta phase the Council focused on using the feedback received from stakeholders to improve the product and to create the ultimate user experience. The CXC Learning Hub will go live in January 2019 at which point it will become that single-space where all resources to support CXC’s suite of offering may be accessed.
    Caribbean Examinations Council © 2018. Copyright protected and may not be reproduced without written consent. The CXC “logo”, Caribbean Examinations Council®, Caribbean Advanced Proficiency Examination®, Caribbean Secondary Education Certificate®, Caribbean Certificate of Secondary Level Competence®, Caribbean Vocational Qualification®, CXC®, CSEC®, CAPE®, CCSLC® and CVQ® are registered trade marks of the Caribbean Examinations Council. They may only be used in accordance with established usage guidelines as outlined in the Council’s Intellectual Property Policy. The Council reserves the right to object to unfair uses, infringements, unauthorised use or other violations of its intellectual property rights.